Category: Leadership

Having a daily routine in a retail store can help reduce stress and anxiety for employees. By identifying the most important tasks and dividing the day into three parts (morning, midday, and afternoon), you can create a simple checklist for employees to follow. Keeping the list short with three or four tasks per part of the day and posting it in a visible location in the store can help improve productivity, employee morale, and job satisfaction.

As an employee, it’s important to present yourself in a way that’s professional,...

As a customer service representative, dealing with angry customers can be one of the most...